Saturday, January 09, 2010

Geneva with no jacket

I have been in Geneva for the last three days. It's been quite a fun time. I was invited by the Swiss political science association to talk a bit about genopolitics. And I've been working with a great colleague on a new paper. On top of it all, Geneva has been charming the way European cities are in winter. Cars cannot deal with snow here, but the trains go on, everywhere there are people bundled against the snow, and the restaurants are still full of interesting people on the inside and (presumably interesting) smokers on the outside. 

The only drawback is that I have been bearing all of this without a coat. 

I put my winter jacket in my bag at Pearson. My bag never arrived in Geneva. I suspect it is still in Frankfurt, where I missed my connection and had to catch a plane four hours later.

I received some compensation at the airport, but it was only enough to buy a sweater and shirt and to pay for some of a new pair of jeans. I also bought a scarf and hat. I've avoided buying another jacket, because in the first place I feel that I can bare it in a blazer and, in the second, I really don't need to buy another winter coat. But three days have passed and I am starting to get worried. It's only made worse by the fact that one is given just a phone number with a tracking number that indicates whether the bg is found. There is no other news. 

I think there's a lesson for airlines in this. We remember our losses much more starkly than we remember our gains. I've had a great string of positive experiences with Air Canada recently, e.g. the upgrade to business class I have received on my last four flights. But this is quickly forgotten when their partners cannot adequately handle the transfer of bags. The worry I feel about having to replace clothes and a suitcase that I quite like far outweigh the positive affect of upgrades.  

In the meantime, I am enjoying Geneva, if not the cold. 

posted by email

1 comment:

CA said...


Next time you travel and you don't want the airline to lose your luggage, consider this: